Shipping policy

Effective Date: 2020.06.30

Welcome to [ohlyme.com] (hereinafter referred to as "the Website"). We are committed to providing efficient and reliable logistics services to ensure a pleasant and smooth shopping experience for you. To better serve you, we have established the following logistics policy. Please read carefully:

1. Dispatch Time

   • "Chinese Artifacts" Products: We will dispatch orders within 7 days after confirmation and successful payment. This includes time for inventory confirmation and preparation for DHL tracking services.

   • Customized Products: Dispatch time will be based on the promised time indicated on the product details page. Before purchasing, please read the product details carefully to understand the associated customization period.

   • Other Products: Besides customized products, other items will be dispatched within 7 days after order confirmation.

2. Delivery Time

   Delivery time depends on your geographical location and the selected delivery service. Once dispatched, you will receive order tracking information to keep you informed about the shipment status. Note that the delivery time for customized products may be extended due to the production cycle.

3. Lost or Damaged Goods

   If your order is lost or damaged during transit, please contact us immediately. We will collaborate with the logistics company to resolve the issue and ensure you receive a satisfactory solution.

4. Returns and Exchanges

   For detailed information on our returns and exchanges policy, please refer to our Returns Policy page. We want you to be satisfied with your shopping experience, so if you have any issues, please contact our customer service team promptly.

5. Contact Us

   If you have any questions about logistics or need assistance, feel free to reach out to our Customer Service Team. We are dedicated to providing support and solutions for you.

Please note: Our logistics policy may vary based on product types and inventory status. Before making a purchase, carefully read the logistics information on each product page. Thank you for choosing us, and we look forward to offering you efficient and reliable logistics services!